1. ABOUT US
1.1 Company details. Frontier Communications Limited (company number 07089049) (we and us) is a company registered in England and Wales and our registered office is at 17 Walkergate, Berwick-Upon-Tweed, Northumberland, TD15 1DJ, United Kingdom. Our UK VAT number is 234217337. We operate the website https://www.frontierenergy.network/ and associated event websites including but not limited to https://www.africaepsummit.com/, https://www.eumedepsummit.com/ and https://www.bigfiveawards.com/
1.2 Contacting us. To contact us telephone our customer service team at +44 208 1947 051 or e-mail firstname.lastname@example.org. How to give us formal notice of any matter under the Contract is set out in clause 16.2.
2. PROFESSIONAL INDEMNITY INSURANCE
We maintain professional liability insurance. Our insurer is Hiscox Ltd and our policy number is PSC10000986614/02.
3. OUR CONTRACT WITH YOU
3.1 Our contract. These terms and conditions (Terms) apply to the order by you and supply of Services by us to you (Contract). They apply to the exclusion of any other terms that you seek to impose or incorporate, or which are implied by law, trade custom, practice or course of dealing.
3.2 Entire agreement. The Contract is the entire agreement between you and us in relation to its subject matter. You acknowledge that you have not relied on any statement, promise or representation or assurance or warranty that is not set out in the Contract.
3.3 Language. These Terms and the Contract are made only in the English language.
4. PLACING AN ORDER AND ITS ACCEPTANCE
4.1 Placing your order. Please follow the onscreen prompts to place your order. You may only submit an order using the method set out on the site. Each order is an offer by you to buy the services specified in the order (Services) subject to these Terms.
4.2 Correcting input errors. Our order process allows you to check and amend any errors before submitting your order to us. Please check the order carefully before confirming it. You are responsible for ensuring that your order is complete and accurate.
4.3 Acknowledging receipt of your order. After you place your order, you will receive an email from us acknowledging that we have received it, but please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 4.4.
4.4 Accepting your order. Our acceptance of your order takes place when we send an email to you to accept it (Order Confirmation), at which point and on which date (Commencement Date) the Contract between you and us will come into existence. The Contract will relate only to those Services confirmed in the Order Confirmation.
4.5 If we cannot accept your order. If we are unable to supply you with the Services for any reason, we will inform you of this by email and we will not process your order. If you have already paid for the Services, we will refund you the full amount.
4.6 Promotional discounts. We may offer future promotional discounts, for instance as part of a limited time sale. Promotional codes cannot be applied retroactively to a previously completed purchase.
5. CANCELLING YOUR ORDER AND OBTAINING A REFUND
5.1 You may cancel the Contract and receive a refund, if you notify us as set out in clause 5.2 within 14 days of your receipt of the Order Confirmation. You cannot cancel the Contract once we have completed the Services, even if the 14 day period is still running.
5.2 To cancel the Contract, you may contact our Customer Services team by:
(a) email at email@example.com; or
(b) telephone on +44 208 1947 051.
5.3 If you are emailing us or writing to us please include details of your order to help us to identify it. If you send us your cancellation notice by email, then your cancellation is effective from the date you send us the email..
5.4 If you cancel the Contract:
(a) up to 12 weeks before the Services are to be performed we will refund you 80% for the price you paid for the Services;
(b) up to 8 weeks before the Services are to be performed we will refund you 70% for the price you paid for the Services;
(c) up to 5 weeks before the Services are to be performed we will refund you 50% for the price you paid for the Services; and
(d) less than 5 weeks your will not receive a refund (for the avoidance of doubt if you are a no show at our event you will not receive a refund).
5.5 We will refund you by the method you used for payment.
6. OUR SERVICES
6.1 Descriptions and illustrations. Any descriptions or illustrations on our site are published for the sole purpose of giving an approximate idea of the services described in them. They will not form part of the Contract or have any contractual force.
6.2 Compliance with specification. Subject to our right to amend the specification (see clause 6.3) we will supply the Services to you in accordance with the specification for the Services appearing on our website at the date of your order in all material respects.
6.3 Changes to specification. We reserve the right to amend the specification of the Services if required by any applicable statutory or regulatory requirement or if the amendment will not materially affect the nature or quality of the Services, and we will notify you in advance of any such amendment.
6.4 Reasonable care and skill. We warrant to you that the Services will be provided using reasonable care and skill.
6.5 Time for performance. We will use all reasonable endeavours to meet any performance dates specified in the Order Confirmation, but any such dates are estimates only and failure to perform the Services by such dates will not give you the right to terminate the Contract.
7. YOUR OBLIGATIONS
7.1 It is your responsibility to ensure that:
(a) the terms of your order are complete and accurate;
(b) you co-operate with us in all matters relating to the Services; and
(c) you provide us with such information and materials we may reasonably require in order to supply the Services, and ensure that such information is complete and accurate in all material respects.
7.2 If our ability to perform the Services is prevented or delayed by any failure by you to fulfil any obligation listed in clause 7.1 (Your Default):
(a) we will be entitled to suspend performance of the Services until you remedy Your Default, and to rely on Your Default to relieve us from the performance of the Services, in each case to the extent Your Default prevents or delays performance of the Services. In certain circumstances Your Default may entitle us to terminate the Contract under clause 14 (Termination);
(b) we will not be responsible for any costs or losses you sustain or incur arising directly or indirectly from our failure or delay to perform the Services; and
(c) it will be your responsibility to reimburse us on written demand for any costs or losses we sustain or incur arising directly or indirectly from Your Default.
8. YOUR OBLIGATIONS AT OUR EVENTS
8.1 Banqueting: Vegetarian food is catered for at all events and will be clearly marked. If you have any other dietary requirements, let us know and we will ensure you are catered for. Allergies must be made known to us in good time in order that we can ensure this is taken care of. If we have not been alerted to allergies prior to the event, we cannot be held liable.
8.2 Dress Code: Business attire or traditional dress.
8.3 Personal belongings. Event attendees shall be required to keep their personal belongings with them at all times and we accept no liability for damage to, or loss of, personal belongings. Please ensure that you and your belongings are adequately insured for the duration of the event.
8.4 Admission. Right of admission is reserved by Frontier. You may be asked for a valid photo identification at the time of registration and at any time during the event.
8.5 Name Badges: For security purposes name badges must be worn at all times. Name badges are non-interchangeable and cannot be passed on to another individual. We may ask for your identification if this is in doubt.
8.6 Conference Documentation: Conference documentation is only available to speakers, moderators and paid registered delegates.
8.7 Programme. We reserve the right to make changes to the published programme of an event for example to timings and/or speakers if one of the advertised speakers is unable to attend.
8.8 Content. All conference documentation is under copyright of the speakers and Frontier and may only be reproduced with special permission. The information contained in presentation materials are the opinions of the authors and speakers and not those of the organisers. Frontier cannot accept responsibility for the content of the presentations.
8.9 Promotional Material: Event attendees that are delegates may not display their own promotional material, unless agreed in relevant sponsor, exhibition and partnership agreements.
8.10 Photography: Our events are usually photographed and filmed by us and the material created is copyrighted to Frontier Communications Limited. If you do not wish to be included in photographs or filming, please advise our registration team at the event so that we can ensure that you are excluded where possible and that footage of yourself will not be posted on social media.
8.11 Press: Only pre-registered and accredited press will be permitted access to the event. We ask that registered press to arrive on time before the start of the conference. We request that all press report on the event accurately, to avoid any untoward repercussions. Press misrepresentations of speaker presentations in print will with regret lead to refusal of future registrations. Conference presentations are not made available to any media/journalists or publications. While the media are invited to the main conference, we request that the privacy of all our attendees be duly respected throughout on such occasions. Strictly no filming in the auditorium. We will not accept any responsibility for any missing/damaged equipment during the event.
9.1 In consideration of us providing the Services you must pay our charges (Charges) in accordance with this clause 9.
9.2 The Charges are the prices quoted on our site at the time you submit your order.
9.3 If you wish to change the scope of the Services after we accept your order, and we agree to such change, we will modify the Charges accordingly.
9.4 We take all reasonable care to ensure that the prices stated for the Services are correct at the time when the relevant information was entered into the system. However, please see clause 9.7 for what happens if we discover an error in the price of the Services you ordered.
9.5 Our Charges may change from time to time, but changes will not affect any order you have already placed
9.6 Our Charges are exclusive of VAT. Where VAT is payable in respect of some or all of the Services you must pay us such additional amounts in respect of VAT, at the applicable rate, at the same time as you pay the Charges. VAT is a consumption tax that is applied to the purchase of goods and services provided by a UK business. For the avoidance all customers have to pay VAT on goods and services provided by Frontier whether or not they reside in the UK.
9.7 It is always possible that, despite our reasonable efforts, some of the Services on our site may be incorrectly priced. Where the correct price for the Services is less than the price stated on our site, we will charge the lower amount and if the correct price for the Services is higher than the price stated on our site, we will contact you in writing as soon as possible to inform you of this error and we will give you the option of continuing to purchase the Services at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. However, if we mistakenly accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may cancel supply of the Services and refund you any sums you have paid.
10. HOW TO PAY
10.1 Payment for the Services is in advance. We will take your payment upon acceptance of your order.
10.2 You can pay for the Services using a debit card or credit card. We accept the following cards:
(b) Mastercard; and
(c) American Express
10.3 We will send you an electronic invoice after we have processed your order..
10.4 All prices are in Pound Sterling: GBP and exclude UK VAT. If the conference is being held within the UK, VAT is chargeable to all firms and individuals including those outside the UK. We reserve the right to amend charges should VAT change at any point.
10.5 If you fail to make a payment under the Contract by the due date, then, without limiting our remedies under clause 14 (Termination), you will have to pay interest on the overdue sum from the due date until payment of the overdue sum, whether before or after judgment. Interest under this clause 10.5 will accrue each day at 4% a year above the Bank of England's base rate from time to time, but at 4% a year for any period when that base rate is below 0%.
10.6 We shall each pay all amounts due under the Contract in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).
11. INTELLECTUAL PROPERTY RIGHTS
All intellectual property rights in or arising out of or in connection with the Services (other than intellectual property rights in any materials provided by you) will be owned by us.
12. HOW WE MAY USE YOUR PERSONAL INFORMATION
12.1 We will use any personal information you provide to us to:
(a) provide the Services;
(b) process your payment for the Services; and
(c) inform you about similar products or services that we provide, but you may stop receiving these at any time by contacting us.
13. LIMITATION OF LIABILITY: YOUR ATTENTION IS PARTICULARLY DRAWN TO THIS CLAUSE.
13.1 We have obtained insurance cover in respect of our own legal liability for individual claims not exceeding £5,000,000.00 (five million) per claim. The limits and exclusions in this clause reflect the insurance cover we have been able to arrange and you are responsible for making your own arrangements for the insurance of any excess loss.
13.2 Nothing in the Contract limits any liability which cannot legally be limited, including liability for:
(a) death or personal injury caused by negligence;
(b) fraud or fraudulent misrepresentation; and
(c) breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession).
13.3 Subject to clause 13.2, we will not be liable to you, whether in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising under or in connection with the Contract for:
(a) loss of profits;
(b) loss of sales or business;
(c) loss of agreements or contracts; and
(d) any indirect or consequential loss.
13.4 Subject to clause 13.2, our total liability to you arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, will be limited to the total Charges paid under the Contract.
13.5 We have given commitments as to compliance of the Services with the relevant specification in clause 6.2. In view of these commitments, the terms implied by sections 13 of the Supply of Goods and Services Act 1982 are, to the fullest extent permitted by law, excluded from the Contract.
13.6 Unless you notify us that you intend to make a claim in respect of an event within the notice period, we shall have no liability for that event. The notice period for an event shall start on the day on which you became, or ought reasonably to have become, aware of the event having occurred and shall expire 4 weeks from that date. The notice must be in writing and must identify the event and the grounds for the claim in reasonable detail.
13.7 This clause 13 will survive termination of the Contract.
14.1 Without limiting any of our other rights, we may suspend the performance of the Services, or terminate the Contract with immediate effect by giving written notice to you if:
(a) you commit a material breach of any term of the Contract and (if such a breach is remediable) fail to remedy that breach within30 days of you being notified in writing to do so;
(b) you fail to pay any amount due under the Contract on the due date for payment;
(c) you take any step or action in connection with you entering administration, provisional liquidation or any composition or arrangement with your creditors (other than in relation to a solvent restructuring), being wound up (whether voluntarily or by order of the court, unless for the purpose of a solvent restructuring), having a receiver appointed to any of your assets or ceasing to carry on business;
(d) you suspend, threaten to suspend, cease or threaten to cease to carry on all or a substantial part of your business; or
(e) your financial position deteriorates to such an extent that in our opinion your capability to adequately fulfil your obligations under the Contract has been placed in jeopardy.
14.2 Termination of the Contract will not affect your or our rights and remedies that have accrued as at termination.
14.3 Any provision of the Contract that expressly or by implication is intended to come into or continue in force on or after termination will remain in full force and effect.
15. EVENTS OUTSIDE OUR CONTROL
15.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by any act or event beyond our reasonable control including but not limited to:
(a) acts of God, flood, drought, earthquake or other natural disaster;
(b) epidemic or pandemic;
(c) terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations;
(d) nuclear, chemical or biological contamination or sonic boom;
(e) collapse of buildings, fire, explosion or accident;
(f) non-performance by suppliers;
(g) interruption or failure of utility service.
(each an "Event Outside Our Control" together “Events Outside Our Control").
15.2 Provided we have complied with clause 15.3, if we are prevented, hindered or delayed in or from performing any of its obligations under this agreement by an Event Outside Our Control, we will not be in breach of this agreement or otherwise liable for any such failure or delay in the performance of such obligations. The time for performance of such obligations shall be extended accordingly.
15.3 If an Event Outside Our Control takes place that affects the performance of our obligations under the Contract:
(a) we will contact you as soon as reasonably possible to notify you; and
(b) our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. We will arrange a new date for performance of the Services with you after the Event Outside Our Control is over.
16. COMMUNICATIONS BETWEEN US
16.1 When we refer to "in writing" in these Terms, this includes email.
16.2 Any notice or other communication given by one of us to the other under or in connection with the Contract must be in writing and be delivered personally, sent by pre-paid first class post or other next working day delivery service, or email.
16.3 A notice or other communication is deemed to have been received:
(a) if delivered personally, on signature of a delivery receipt or at the time the notice is left at the proper address;
(b) if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the second working day after posting; or
(c) if sent by email, at 9.00 am the next working day after transmission.
16.4 In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email that such email was sent to the specified email address of the addressee.
16.5 The provisions of this clause will not apply to the service of any proceedings or other documents in any legal action.
17.1 Assignment and transfer.
(a) We may assign or transfer our rights and obligations under the Contract to another entity
(b) You may only assign or transfer your rights or your obligations under the Contract to another person if we agree in writing.
17.2 Variation. Any variation of the Contract only has effect if it is in writing and signed by you and us (or our respective authorised representatives).
17.3 Waiver. If we do not insist that you perform any of your obligations under the Contract, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you or that you do not have to comply with those obligations. If we do waive any rights, we will only do so in writing, and that will not mean that we will automatically waive any right related to any later default by you.
17.4 Severance. Each paragraph of these Terms operates separately. If any court or relevant authority decides that any of them is unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
17.5 Third party rights. The Contract is between you and us. No other person has any rights to enforce any of its terms.
17.6 Governing law and jurisdiction. The Contract is governed by English law and we each irrevocably agree to submit all disputes arising out of or in connection with the Contract to the exclusive jurisdiction of the English courts.